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Payment Options |
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About our Website |
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1
What are OEM Parts?
Original Equipment Manufacturer (OEM), this refers to a part that is made by the same manufacturer as the genuine part you would receive from you local automotive dealer.
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2
What are Aftermarket Replacement Parts?
These parts are produced by companies other than the original manufacturer but are made to fit and perform as well as the original. Aftermarket companies buy the rights to reproduce these parts and supply them to the same wholesale distributors as the OEM parts. These parts are generally produced with the same machinery and materials but because they were not designed in the same manner the part may have minor differences in appearance and feel.
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3
How can I decide which is best for my car?
In both cases, OEM and aftermarket parts, the part should serve its purpose and perform the function it was designed for. As the car owner it is your choice that ultimately decides which part is chosen. By knowing these few things you can more easily determine which is best for you and your car. Remember in most cases buying a part from the carmaker or dealer does not mean you get a better quality part. The same part can be purchased at a fraction of the cost still give you that same piece of mind feeling.
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4
Since Aftermarket Parts are not original parts does that mean that they are used or refurbished parts?
No, aftermarket parts are brand new same as OEM parts.
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5
Do you sell New or Used auto parts?
Every single auto part on our website is brand new, we will never sell you any used or refurbished auto part, that’s a guarantee!!!
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6
Do you sell auto parts for any make and model?
We do have an extensive inventory from which you can find the great majority of makes and models both domestic and foreign.
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Billing and Shipping Information |
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1
How can I be sure that you have in stock what I’m looking for?
We don’t show anything on our website that isn’t in stock, whatever you see on our online inventory is available for you to buy and can be shipped to your address when you make the purchase.
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2
Will I be able to contact you if I have any question or problem during my visit on your website?
Yes, we have a customer service team that is ready to help you answer any question that you might have and assist you with any problem.
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3
How can I contact your Customer Service Team?
We are able to assist you from Monday to Friday from 8am to 5pm PST; we have both English and Spanish Support.
Email.customer.service@chromebear.com
Live Chat Support. Just click on the Live Help link located in the upper right side of any page of our website.
By Phone Toll Free.1-877-541-1865.
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4
Where are you located?
We are located in San Diego, CA.
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5
How can I be sure that my online transaction is secure?
Protecting the safety and confidentiality of your financial information is our top priority. Our site has the VeriSign Certificate which protects any information that you share with us at anytime by using a 256 bit encryption.
Please refer to our Privacy Policy section for more information.
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6
What are cookies? How do I enable or disable them on my browser?
Cookies are small bits of text generated by a server and sent to the browser to identify a person for a particular session. Cookies are vital for staying logged-on and for remembering information such as user preferences and the items currently in your shopping cart.
If you wish to disable/enable the cookies on your browser, follow these steps:
Mozilla Firefox. Go to Tools and then go to Options. Click the Privacy tab and then you’ll see the cookie preferences. Simply check or uncheck the checkbox if you want to accept or reject cookies from websites. You can also clear or delete your cookies from there.
Internet Explorer. Go to Tools --> Internet Options and select the General tab. You can view, delete, and change the settings for cookies and other temporary internet files in the Browsing History section.
Safari. Go to Safari --> Preferences and then click Security. You can choose the settings for how Safari handles cookies in the Accept Cookies section. You can see more information about the cookies stored on your computer by clicking Show Cookies.
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7
Do I need to have a PayPal account to be able to purchase on your website?
No, we also have an option so you can pay directly with your Visa, MasterCard, American Express or Discover credit card.
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8
At the checkout I noticed that the phone number is a required field. Why do you need my phone number?
We only require your phone number in case that we need to contact you immediately if there’s a problem with your order or if we need to clarify any information that you provided to us.
Rest assured that we won’t provide or give any of your information to 3rd party companies.
Please refer to our Privacy Policy section for more information.
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9
Do you ship to Puerto Rico, Hawaii, Alaska or Internationally?
At the moment we only ship to any part of the Continental United States.
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10
Do you ship to APO, FPO or P.O Boxes?
Unfortunately at this time we don’t ship to APO, FPO or P.O Boxes.
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11
Is there a way to cancel my order if I changed my mind about the purchase?
Since every purchase is immediately processed electronically to speed up the process of your delivery the possibility of cancelling the order is not possible.
You can return the item after you have received it and request a refund for your purchase.
For more information please see our Refund & Return Policy.
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What is my Tracking Number?
Once your payment has been processed you will receive and email that will contain your tracking number that you can use to check the status of your order.
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How much time will it take to get my item?
99% of in-stock orders received by 3PM will ship the same day. Once it leaves our hands, it should take between 1-6 business days to reach you depending on your location.
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Return / Refund / Exchange |
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